ChannelPro LIVE: Columbus

Wednesday, Jun 5, 2024 at 3:30 PM to Thursday, Jun 6, 2024 at 5:00 PM EDT

350 N High St, Columbus, Ohio, 43215, United States

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Wednesday, Jun 5, 2024 at 3:30 PM to Thursday, Jun 6, 2024 at 5:00 PM EDT

Hyatt Regency Columbus, 350 N High St, Columbus, Ohio, 43215, United States.

ChannelPro LIVE: Columbus is a free IT channel event for MSPs and channel partners looking to grow their business.

Featuring expanded networking time with world-class vendors and your MSP peers, exclusive deals, prizes, and fast-paced educational sessions, ChannelPro LIVE: Columbus is a must-attend event for MSPs, VARs and channel partners looking to build profitable partnerships and accelerate revenue.  

The event will be laser-focused on making 2024 your best year yet, with sessions covering:   

  • 6 Ways AI Can Increase MSP Efficiency 
  • How NOT to Get Fired by Your Client: Boosting Customer Satisfaction and Contract Renewals 
  • Selling UP! 5 Strategies for Closing Business with Larger Companies (and Tapping into their Larger IT Budgets) 
  • The Secret to Onboarding Cybersecurity Clients: How to Build for Successful, Long-Term Relationships  
  • Local Connections: A Hands-on Workshop Designed to Facilitate Strategic Partnerships for Columbus MSPs  

 

 

Cancellation policy

If you reserve a hotel room, your reservation confirmation number will be sent to you one week before the show. If you do not attend the event at all and do not send us an email of your cancellation by May 29, 2024, your reservation fee will not be refunded.
 
Please email us at events@channelpronetwork.com if you need to modify or cancel your registration or hotel reservation.

 

The ChannelPro Network is a media company providing targeted business and technology information for IT decision makers and channel partners. Via its websites, live events and quarterly special reports, The ChannelPro Network delivers expert opinion, analysis, news, product reviews, and advice for IT decision makers and channel partners. Perspectives from partners, vendors, distributors, and analysts are spotlighted daily.

Contact the Organizer

Jay Longley
Senior Consultant, Public Sector Specialist
Envision Technology Advisors, LLC

Jay is a seasoned tech professional with over 27 years of experience in the industry, including a remarkable 14-year tenure as CEO. His accomplishments have garnered him prestigious national and state-level awards, notably earning the title of Businessman of the Year in the State of Rhode Island. After successfully selling his previous company, Jay transitioned to Envision where he spearheaded the development of the State, Local, and Education division. His influence extends far beyond the boardroom as he collaborates closely with key figures such as Mayors, CEOs, Superintendents, Executive Directors, and Board of Directors. Jay's expertise in cybersecurity is particularly noteworthy as he plays a role in the Joint Cyber Task Force and serves on Envision's CxO team. As a Solution Architect and Breach Coach on the Incident Response Team, Jay is at the forefront of combating cyber threats, regularly sharing his insights on platforms ranging from local news channels to prominent conferences. His proficiency in deploying zero trust and designing cybersecurity solutions has been instrumental in safeguarding the operations of governments, non-profits, schools, publicly traded companies, and many more. Jay's dedication to professional development is evident through his Microsoft and AI/Prompt Engineering certifications and is actively completing his CISO certification. Beyond his professional pursuits, Jay finds joy in his role as a father to three children and indulges his passion for aviation as both a Pilot and Seaplane Pilot in his spare time. A Rhode Island resident recently residing in Costa Rica with his wife, 5-year-old daughter, and a rescue dog they found in Eleuthera, Jay continues to balance his professional commitments with a rich personal life filled with adventure and family.

About Jay Longley

Senior Consultant, Public Sector Specialist
Envision Technology Advisors, LLC
Jonathan Browning
Executive Editor & Chief Content Strategist
The ChannelPro Network

Jonathan Browning joined ChannelPro as the executive editor in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.

About Jonathan Browning

Executive Editor & Chief Content Strategist
The ChannelPro Network
Matt Whitlock
Tech Editor
The ChannelPro Network

Matt Whitlock is responsible for the strategic direction and technical content of ChannelProNetwork.com. He brings more than 20 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear. Matt’s decade of experience in online media, community management, and web development has been instrumental in propelling the ChannelPro brand into the digital future. Matt also lends his vocal talent (and sense of humor) as host for the ChannelPro Weekly Podcast, a weekly audio program specifically tailored for resellers, VARs, MSPs, and system builders. His spare time is devoted primarily to his wife and two wonderful children as softball coach, amateur chauffeur, opener of jars, target for NERF bullets, maker of coffee and sandwiches, changer of AA and AAA cells, and fixer of computers.

About Matt Whitlock

Tech Editor
The ChannelPro Network
Michael Siggins
Founder and Publisher
The ChannelPro Network

Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.

About Michael Siggins

Founder and Publisher
The ChannelPro Network
Allen Edwards
President
Eureka Process

Allen began his I.T. career in 1994 and founded his first I.T. company in 2002. He led the firm through a transition from break/fix to MSP. After founding Eureka Process in 2017, he released his first book, Process and the Other “P Word (Which is Also Process) in 2022, and his firm was acquired by Gozynta in 2023 where he still serves as head of consulting and co-owner. As a self-proclaimed entrepreneur he has also founded MSP Hire, an IT recruiting firm, and Trickster’s Hideout, a coffee shop and event venue, during 2023. Allen enjoys working with business leaders to create meaningful, growth-centered relationships that support next level performance. He aims to offer his clients a sense of relief from the demand and complexity of running a successful MSP and reinvigorates teams with enthusiasm and a sense of possibility.

About Allen Edwards

President
Eureka Process
Brian Doty
Channel Development Manager
Kaseya

Brian Doty is a tech sales professional with over 20 years of experience from retail to B2B and channel development. At Continuum he helped MSPs scale and grow their business with NOC, Helpdesk, and SOC support strategies and deliver cybersecurity strategies to their clients. After Continuum, Brian was the Director of Sales for a Managed Services Provider in Pittsburgh, PA where he built a cybersecurity strategy for their clients and increase monthly recurring revenue. Brian joined the Channel Development Team at Kaseya in 2020 to work with the MSP community. Connect with Brian here: https://www.linkedin.com/in/briandoty/

About Brian Doty

Channel Development Manager
Kaseya
Charles Lannan
CEO
Lannan Technologies

Charles Lannan, a U.S. Decorated Army Special Forces combat veteran, brings over two decades of Federal Government and Technical Business expertise to our leadership. His background includes defense specialized acquisitions, business management, and tactical communication operations. With a proven track record overseeing Defense fiscal budgets exceeding $5 Billion and multiple A/S-CAT I-V lifecycle management, Charles excels in translating senior government executives' goals into mission-critical capabilities for DoD Programs and Warfighters. His business acumen prioritizes employees, fostering innovative technology delivery through the Lannan Technologies workforce. Beyond his professional commitments, Charles is an active member of the community, mentoring with Big Brothers Big Sisters and volunteering with Massachusetts Special Olympics.

About Charles Lannan

CEO
Lannan Technologies
Corey Kirkendoll
President/CEO
5K Technical Services

Corey Kirkendoll, President and CEO of 5K Technical Services, heads a leading Managed Service Provider (MSP) serving SMBs in North Texas. With over 30 years of experience in Information Services and technology, Corey held pivotal roles at IBM, Cisco Systems, Dell, EMC, and VMware. Recognized for expertise in IT and Cyber Security, Corey's leadership drives rapid growth and industry benchmarks for MSPs nationwide. Corey prioritizes process-oriented excellence in security and compliance, setting industry standards. Beyond corporate duties, he is a prominent speaker and author, contributing to CompTIA and serving on various boards promoting diversity and inclusion. As former chair of CompTIA Managed Services Executive Council, his influence extends to Channel Advisory Boards and garnered accolades like the CompTIA Community Leadership award and ChannelPro Peer of the Year. Corey, a Tech Titan, holds certifications including CCIE, CISSP, and CCSA, and multiple degrees from Jones International University. Engaged in continuous learning, he graduated from SBA Emerging Leaders and Goldman Sachs SB 10K Programs.

About Corey Kirkendoll

President/CEO
5K Technical Services
Heather Johnson
CEO
National Society of IT Service Providers

Heather Johnson is an MBA graduate with a distinguished career as a business consultant and the co-founder and CEO at Gozynta. Since the company's inception in 2018, she has played a critical role in shaping its direction, focusing on developing robust sales, marketing, support, HR, and business development functions. Heather's leadership philosophy centers on fostering an inclusive corporate culture, which has been instrumental in achieving remarkable diversity milestones, including a technical team that is 50% female and reflects significant racial diversity. Heather's commitment to inclusivity is evident across all aspects of the organization, from recruitment practices to our marketing strategies, ensuring that Gozynta is recognized not only for its business achievements but also for its integrity and diverse workforce. Prior to joining Gozynta, she contributed to the leadership team of an internationally renowned interfaith university. This experience, coupled with her responsibilities in organizing events at the White House, has honed her skills in strategic planning and leadership.

About Heather Johnson

CEO
National Society of IT Service Providers
Trevor Serebro
Sr. Partner Manager
Kaspersky

Trevor Serebro is an information technology professional with over 20 years of extensive IT and security experience, focused on sales and channel management. Trevor has been with Kaspersky for nearly six years. As the MSP Manager for the Americas, he helps organizations identify and understand how to leverage Kaspersky products and services to increase their clients' cybersecurity posture while increasing monthly recurring revenue.

https://usa.kaspersky.com/

About Trevor Serebro

Sr. Partner Manager
Kaspersky
Karl Palachuk
President
Small Biz Thoughts

Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of more than twenty books, most of which are also available as audio books. Karl founded the Small Biz Thoughts Technology Community in 2018. He maintains four blogs, including Small Biz Thoughts and Relax Focus Succeed, and produces three podcasts, including the SMB Community Podcast and The Killing IT Podcast. And in 2021, Karl founded the National Society of IT Service Providers – NSITSP.org – where he is now the Executive Director. Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017. He now provides coaching and consulting services to IT professionals of all sizes.

About Karl Palachuk

President
Small Biz Thoughts
Lisa Shorr
Owner
Shorr Success

Lisa Shorr owns two successful businesses: Shorr Success and Secure Future Tech Solutions. Certified in Advanced Image Consulting and Corporate Consultancy, Lisa has spent more than 26 years in the sales, marketing, personal branding, and cybersecurity arena. Using her proprietary “Shorr-to-Shine System,” she has coached hundreds of businesses worldwide to build a stronger brand. A sought-after engaging speaker, Lisa has delivered professional development and corporate branding workshops and seminars across the country. Her articles on style, career development, and technology have been published in notable publications including PC World, So Rhode Island, ChannelPro Magazine, MSP Success, Providence Business News, and more. Lisa has styled many professionals for photoshoots, television, and in private settings. She is a member of The Association of Image Consultants International.

About Lisa Shorr

Owner
Shorr Success
Rayanne Buchianico
Founder & CEO
ABC Solutions LLC

Rayanne Buchianico has devoted her career to the technology industry. With over 25 years of working in and around technology, she built many companies to support IT professionals across the globe. As the owner of ABC Solutions LLC in Clearwater, Florida, she developed processes for MSPs to focus on profitability, automation, and standardization through bookkeeping, accounting, and fractional CFO services. She is enrolled to practice before the Internal Revenue Service enabling the firm to offer complete tax preparation and compliance services. As a shareholder in PSA Impact, Inc., Rayanne helps MSPs make the most of their PSA system by optimizing their systems for efficiency and automation. Rayanne is a partner in Sell My MSP providing valuation and consulting services throughout the process of acquiring or selling an IT service firm. In addition to the above, Rayanne sits on the Board of Directors for the National Society of IT Service Providers as the Treasurer. She also participates in social media groups, webinars, channel events, podcasts, and informational articles in various channel periodicals.

About Rayanne Buchianico

Founder & CEO
ABC Solutions LLC
Roger Burke, Sr.
Account Executive
Huntress

Roger Burke Sr. is an Account Executive at Huntress with 3+ years of Channel & MSP sales experience. Before joining Huntress, he held various Sales roles at Comcast and Cox Communications. He lives in Northern Virginia with his wife and three children.

About Roger Burke, Sr.

Account Executive
Huntress
Ronnie Parisella
Project Manager
Databit

Ronnie Parisella is a Sr. IT Pro with over 25 years experience working in NYC IT Services. Before branching out, Ronnie worked for Charles Schwab & Co., the McGraw-Hill companies, Scholastic Books, MTV, and the New York New Media Association (NYNMA). After co-founding and running a successful MSP for 10 years, he has been a consultant to the industry fitting in where needed, from Help Desk (Have you tried turning it off and on?) to Management Consulting (Have you tried turning yourself off and on?). He has helped build or rebuild over a dozen MSPs and now is focused on excellence in Project Management through tight tracking and controls. He's a frequent contributor to numerous industry publications and was named a leading CTO under age 40 by VAR Business magazine. When not helping others build MSPs, Ronnie collects comics and shoots pool in Upstate NY.

About Ronnie Parisella

Project Manager
Databit
Rosene Johnson
Founder and CEO
Mission Unleashed

Introducing Rosene Johnson – a beacon of innovation, energy, and leadership in the world of nonprofit business. As a distinguished C-suite executive, Rosene's passion lies in nurturing strong communities and enhancing the lives of girls, children, and individuals with disabilities. Her dynamic approach and unwavering commitment have not only shaped her career but have also made a tangible difference in the world around her. Rosene's journey is marked by significant achievements and accolades, including the prestigious recognition by the Orlando Business Journal as a Top 40 under 40 business leader. Her illustrious career is highlighted by her remarkable ability to spearhead corporate social engagement initiatives, develop and execute impactful grant and revenue strategies that have secured over $10 million in funding and strategic partnerships.

About Rosene Johnson

Founder and CEO
Mission Unleashed
Seana Fippin
Co-Founder and CEO
Red Box Business Solutions

Seana Fippin is co-founder and CEO of Red Box Business Solutions. Red Box is a concierge-level managed service provider and cyber security firm, providing technology solutions for small and medium sized businesses. Seana began her career in management at the leading ISP and global web hosting company Verio, in the Silicon Valley. Through this experience, Seana realized that she not only had a passion for growing businesses and technology, but more importantly, for uniting and leading a team around a mission, developing process and strategy to achieve organizational excellence and wow. After founding WebZonkey, TechConsult and S&S Communications, Seana took the knowledge she gained to co-found Red Box. She credits her business partner and phenomenal team for the swift growth and exceptional quality of the organization. The firm’s approach of exceptional, strategic, forward-thinking technology is what sets its award-winning team apart. Seana has served the City of Brentwood as a Planning Commissioner, President of Rotary, and is on the Council of Business Advisors. Red Box was awarded Business of the Year in 2020 and The 20’s MSP of the year in 2021. Fippin holds a degree in Business Administration and Finance and completed her post-graduate work in emerging technologies.

About Seana Fippin

Co-Founder and CEO
Red Box Business Solutions

Titanium Sponsors

About Kaseya IT Complete

https://www.itcomplete.com/ Sponsor Logo

Silver Classic Sponsors

Pre Day Sponsors

About BigOrange Marketing

https://bigorange.marketing Sponsor Logo

Association Partners

About National Society of IT Service Providers

https://nsitsp.org/ Sponsor Logo

About The ASCII Group

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Sessions on Jun 05, 2024

03:30 PM

Registration Opens

03:30 PM - 04:00 PMUnion Foyer
04:00 PM

Welcome Remarks

04:00 PM - 04:05 PM
    Michael Siggins
    Founder and PublisherThe ChannelPro Network
    Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.
    04:05 PM

    Opening Keynote: Taking Risks: The Journey from Homelessness to Sustained Success

    04:05 PM - 04:35 PM
      Allen Edwards
      PresidentEureka Process
      Allen began his I.T. career in 1994 and founded his first I.T. company in 2002. He led the firm through a transition from break/fix to MSP. After founding Eureka Process in 2017, he released his first book, Process and the Other “P Word (Which is Also Process) in 2022, and his firm was acquired by Gozynta in 2023 where he still serves as head of consulting and co-owner. As a self-proclaimed entrepreneur he has also founded MSP Hire, an IT recruiting firm, and Trickster’s Hideout, a coffee shop and event venue, during 2023. Allen enjoys working with business leaders to create meaningful, growth-centered relationships that support next level performance. He aims to offer his clients a sense of relief from the demand and complexity of running a successful MSP and reinvigorates teams with enthusiasm and a sense of possibility.
      04:35 PM

      How Marketing Professionalism Drives Profits

      04:35 PM - 04:55 PM
        Karl Palachuk
        PresidentSmall Biz Thoughts
        Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of more than twenty books, most of which are also available as audio books. Karl founded the Small Biz Thoughts Technology Community in 2018. He maintains four blogs, including Small Biz Thoughts and Relax Focus Succeed, and produces three podcasts, including the SMB Community Podcast and The Killing IT Podcast. And in 2021, Karl founded the National Society of IT Service Providers – NSITSP.org – where he is now the Executive Director. Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017. He now provides coaching and consulting services to IT professionals of all sizes.
        Heather Johnson
        CEONational Society of IT Service Providers
        Heather Johnson is an MBA graduate with a distinguished career as a business consultant and the co-founder and CEO at Gozynta. Since the company's inception in 2018, she has played a critical role in shaping its direction, focusing on developing robust sales, marketing, support, HR, and business development functions. Heather's leadership philosophy centers on fostering an inclusive corporate culture, which has been instrumental in achieving remarkable diversity milestones, including a technical team that is 50% female and reflects significant racial diversity. Heather's commitment to inclusivity is evident across all aspects of the organization, from recruitment practices to our marketing strategies, ensuring that Gozynta is recognized not only for its business achievements but also for its integrity and diverse workforce. Prior to joining Gozynta, she contributed to the leadership team of an internationally renowned interfaith university. This experience, coupled with her responsibilities in organizing events at the White House, has honed her skills in strategic planning and leadership.
        04:55 PM

        Monetizing Microsoft Copilot: The Best Pre-Deployment Strategy

        04:55 PM - 05:10 PM
          Jay Longley
          Senior Consultant, Public Sector SpecialistEnvision Technology Advisors, LLC
          Jay is a seasoned tech professional with over 27 years of experience in the industry, including a remarkable 14-year tenure as CEO. His accomplishments have garnered him prestigious national and state-level awards, notably earning the title of Businessman of the Year in the State of Rhode Island. After successfully selling his previous company, Jay transitioned to Envision where he spearheaded the development of the State, Local, and Education division. His influence extends far beyond the boardroom as he collaborates closely with key figures such as Mayors, CEOs, Superintendents, Executive Directors, and Board of Directors. Jay's expertise in cybersecurity is particularly noteworthy as he plays a role in the Joint Cyber Task Force and serves on Envision's CxO team. As a Solution Architect and Breach Coach on the Incident Response Team, Jay is at the forefront of combating cyber threats, regularly sharing his insights on platforms ranging from local news channels to prominent conferences. His proficiency in deploying zero trust and designing cybersecurity solutions has been instrumental in safeguarding the operations of governments, non-profits, schools, publicly traded companies, and many more. Jay's dedication to professional development is evident through his Microsoft and AI/Prompt Engineering certifications and is actively completing his CISO certification. Beyond his professional pursuits, Jay finds joy in his role as a father to three children and indulges his passion for aviation as both a Pilot and Seaplane Pilot in his spare time. A Rhode Island resident recently residing in Costa Rica with his wife, 5-year-old daughter, and a rescue dog they found in Eleuthera, Jay continues to balance his professional commitments with a rich personal life filled with adventure and family.
          05:10 PM

          How MSPs can win the hearts (and wallets) of Non-Profits

          05:10 PM - 05:25 PM
            Rosene Johnson
            Founder and CEOMission Unleashed
            Introducing Rosene Johnson – a beacon of innovation, energy, and leadership in the world of nonprofit business. As a distinguished C-suite executive, Rosene's passion lies in nurturing strong communities and enhancing the lives of girls, children, and individuals with disabilities. Her dynamic approach and unwavering commitment have not only shaped her career but have also made a tangible difference in the world around her. Rosene's journey is marked by significant achievements and accolades, including the prestigious recognition by the Orlando Business Journal as a Top 40 under 40 business leader. Her illustrious career is highlighted by her remarkable ability to spearhead corporate social engagement initiatives, develop and execute impactful grant and revenue strategies that have secured over $10 million in funding and strategic partnerships.
            05:25 PM

            21 MSP Marketing Best Practices for 2024: Presented by BigOrange Marketing

            05:25 PM - 05:55 PM

            Sponsors

            05:55 PM

            Strategic Networking Exclusively for IT Pros: MSP Matchmaker

            05:55 PM - 06:55 PM
              Seana Fippin
              Co-Founder and CEORed Box Business Solutions
              Seana Fippin is co-founder and CEO of Red Box Business Solutions. Red Box is a concierge-level managed service provider and cyber security firm, providing technology solutions for small and medium sized businesses. Seana began her career in management at the leading ISP and global web hosting company Verio, in the Silicon Valley. Through this experience, Seana realized that she not only had a passion for growing businesses and technology, but more importantly, for uniting and leading a team around a mission, developing process and strategy to achieve organizational excellence and wow. After founding WebZonkey, TechConsult and S&S Communications, Seana took the knowledge she gained to co-found Red Box. She credits her business partner and phenomenal team for the swift growth and exceptional quality of the organization. The firm’s approach of exceptional, strategic, forward-thinking technology is what sets its award-winning team apart. Seana has served the City of Brentwood as a Planning Commissioner, President of Rotary, and is on the Council of Business Advisors. Red Box was awarded Business of the Year in 2020 and The 20’s MSP of the year in 2021. Fippin holds a degree in Business Administration and Finance and completed her post-graduate work in emerging technologies.
              Rayanne Buchianico
              Founder & CEOABC Solutions LLC
              Rayanne Buchianico has devoted her career to the technology industry. With over 25 years of working in and around technology, she built many companies to support IT professionals across the globe. As the owner of ABC Solutions LLC in Clearwater, Florida, she developed processes for MSPs to focus on profitability, automation, and standardization through bookkeeping, accounting, and fractional CFO services. She is enrolled to practice before the Internal Revenue Service enabling the firm to offer complete tax preparation and compliance services. As a shareholder in PSA Impact, Inc., Rayanne helps MSPs make the most of their PSA system by optimizing their systems for efficiency and automation. Rayanne is a partner in Sell My MSP providing valuation and consulting services throughout the process of acquiring or selling an IT service firm. In addition to the above, Rayanne sits on the Board of Directors for the National Society of IT Service Providers as the Treasurer. She also participates in social media groups, webinars, channel events, podcasts, and informational articles in various channel periodicals.
              Corey Kirkendoll
              President/CEO5K Technical Services
              Corey Kirkendoll, President and CEO of 5K Technical Services, heads a leading Managed Service Provider (MSP) serving SMBs in North Texas. With over 30 years of experience in Information Services and technology, Corey held pivotal roles at IBM, Cisco Systems, Dell, EMC, and VMware. Recognized for expertise in IT and Cyber Security, Corey's leadership drives rapid growth and industry benchmarks for MSPs nationwide. Corey prioritizes process-oriented excellence in security and compliance, setting industry standards. Beyond corporate duties, he is a prominent speaker and author, contributing to CompTIA and serving on various boards promoting diversity and inclusion. As former chair of CompTIA Managed Services Executive Council, his influence extends to Channel Advisory Boards and garnered accolades like the CompTIA Community Leadership award and ChannelPro Peer of the Year. Corey, a Tech Titan, holds certifications including CCIE, CISSP, and CCSA, and multiple degrees from Jones International University. Engaged in continuous learning, he graduated from SBA Emerging Leaders and Goldman Sachs SB 10K Programs.
              06:55 PM

              Welcome Cocktail Reception in the Exhibit Hall

              06:55 PM - 08:55 PM

              Sessions on Jun 06, 2024

              08:30 AM

              Networking Breakfast

              08:30 AM - 09:30 AM
              09:30 AM

              Welcome Remarks

              09:30 AM - 09:45 AM
                Michael Siggins
                Founder and PublisherThe ChannelPro Network
                Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.
                09:45 AM

                Brand New Ways to Use AI to Improve Your MSP

                09:45 AM - 10:15 AM
                  Ronnie Parisella
                  Project ManagerDatabit
                  Ronnie Parisella is a Sr. IT Pro with over 25 years experience working in NYC IT Services. Before branching out, Ronnie worked for Charles Schwab & Co., the McGraw-Hill companies, Scholastic Books, MTV, and the New York New Media Association (NYNMA). After co-founding and running a successful MSP for 10 years, he has been a consultant to the industry fitting in where needed, from Help Desk (Have you tried turning it off and on?) to Management Consulting (Have you tried turning yourself off and on?). He has helped build or rebuild over a dozen MSPs and now is focused on excellence in Project Management through tight tracking and controls. He's a frequent contributor to numerous industry publications and was named a leading CTO under age 40 by VAR Business magazine. When not helping others build MSPs, Ronnie collects comics and shoots pool in Upstate NY.
                  Charles Lannan
                  CEOLannan Technologies
                  Charles Lannan, a U.S. Decorated Army Special Forces combat veteran, brings over two decades of Federal Government and Technical Business expertise to our leadership. His background includes defense specialized acquisitions, business management, and tactical communication operations. With a proven track record overseeing Defense fiscal budgets exceeding $5 Billion and multiple A/S-CAT I-V lifecycle management, Charles excels in translating senior government executives' goals into mission-critical capabilities for DoD Programs and Warfighters. His business acumen prioritizes employees, fostering innovative technology delivery through the Lannan Technologies workforce. Beyond his professional commitments, Charles is an active member of the community, mentoring with Big Brothers Big Sisters and volunteering with Massachusetts Special Olympics.
                  10:15 AM

                  Maximizing Growth: Innovative Strategies for MSP Success: Presented by Kaseya (IT Complete)

                  10:15 AM - 10:35 AM

                  Sponsors

                  10:35 AM

                  Why TD SYNNEX for MSPs

                  10:35 AM - 10:45 AM

                  Sponsors

                  10:45 AM

                  Zero Trust at the Endpoint: Presented by Threatlocker

                  10:45 AM - 10:55 AM

                  Sponsors

                  10:55 AM

                  Break

                  10:55 AM - 11:05 AM
                  11:05 AM

                  The Secrets to Onboarding Clients Successfully

                  11:05 AM - 11:35 AM
                    Charles Lannan
                    CEOLannan Technologies
                    Charles Lannan, a U.S. Decorated Army Special Forces combat veteran, brings over two decades of Federal Government and Technical Business expertise to our leadership. His background includes defense specialized acquisitions, business management, and tactical communication operations. With a proven track record overseeing Defense fiscal budgets exceeding $5 Billion and multiple A/S-CAT I-V lifecycle management, Charles excels in translating senior government executives' goals into mission-critical capabilities for DoD Programs and Warfighters. His business acumen prioritizes employees, fostering innovative technology delivery through the Lannan Technologies workforce. Beyond his professional commitments, Charles is an active member of the community, mentoring with Big Brothers Big Sisters and volunteering with Massachusetts Special Olympics.
                    Allen Edwards
                    PresidentEureka Process
                    Allen began his I.T. career in 1994 and founded his first I.T. company in 2002. He led the firm through a transition from break/fix to MSP. After founding Eureka Process in 2017, he released his first book, Process and the Other “P Word (Which is Also Process) in 2022, and his firm was acquired by Gozynta in 2023 where he still serves as head of consulting and co-owner. As a self-proclaimed entrepreneur he has also founded MSP Hire, an IT recruiting firm, and Trickster’s Hideout, a coffee shop and event venue, during 2023. Allen enjoys working with business leaders to create meaningful, growth-centered relationships that support next level performance. He aims to offer his clients a sense of relief from the demand and complexity of running a successful MSP and reinvigorates teams with enthusiasm and a sense of possibility.
                    11:35 AM

                    The Secret Path to More Profit: Presented by Galactic Advisors

                    11:35 AM - 11:45 AM

                    Sponsors

                    11:45 AM

                    ROI Lightning Round

                    11:45 AM - 12:05 PM
                    12:05 PM

                    Product & Services Expo Luncheon

                    12:05 PM - 01:35 PM
                    01:35 PM

                    Selling Up! 5 Strategies for Winning Bigger Accounts

                    01:35 PM - 02:05 PM
                      Rayanne Buchianico
                      Founder & CEOABC Solutions LLC
                      Rayanne Buchianico has devoted her career to the technology industry. With over 25 years of working in and around technology, she built many companies to support IT professionals across the globe. As the owner of ABC Solutions LLC in Clearwater, Florida, she developed processes for MSPs to focus on profitability, automation, and standardization through bookkeeping, accounting, and fractional CFO services. She is enrolled to practice before the Internal Revenue Service enabling the firm to offer complete tax preparation and compliance services. As a shareholder in PSA Impact, Inc., Rayanne helps MSPs make the most of their PSA system by optimizing their systems for efficiency and automation. Rayanne is a partner in Sell My MSP providing valuation and consulting services throughout the process of acquiring or selling an IT service firm. In addition to the above, Rayanne sits on the Board of Directors for the National Society of IT Service Providers as the Treasurer. She also participates in social media groups, webinars, channel events, podcasts, and informational articles in various channel periodicals.
                      Corey Kirkendoll
                      President/CEO5K Technical Services
                      Corey Kirkendoll, President and CEO of 5K Technical Services, heads a leading Managed Service Provider (MSP) serving SMBs in North Texas. With over 30 years of experience in Information Services and technology, Corey held pivotal roles at IBM, Cisco Systems, Dell, EMC, and VMware. Recognized for expertise in IT and Cyber Security, Corey's leadership drives rapid growth and industry benchmarks for MSPs nationwide. Corey prioritizes process-oriented excellence in security and compliance, setting industry standards. Beyond corporate duties, he is a prominent speaker and author, contributing to CompTIA and serving on various boards promoting diversity and inclusion. As former chair of CompTIA Managed Services Executive Council, his influence extends to Channel Advisory Boards and garnered accolades like the CompTIA Community Leadership award and ChannelPro Peer of the Year. Corey, a Tech Titan, holds certifications including CCIE, CISSP, and CCSA, and multiple degrees from Jones International University. Engaged in continuous learning, he graduated from SBA Emerging Leaders and Goldman Sachs SB 10K Programs.
                      02:05 PM

                      Boosting MSP Revenues with Cybersecurity Services

                      02:05 PM - 02:25 PM

                      Sponsors

                      02:25 PM

                      How NOT to Get Fired by Your Clients

                      02:25 PM - 02:55 PM
                        Lisa Shorr
                        OwnerShorr Success
                        Lisa Shorr owns two successful businesses: Shorr Success and Secure Future Tech Solutions. Certified in Advanced Image Consulting and Corporate Consultancy, Lisa has spent more than 26 years in the sales, marketing, personal branding, and cybersecurity arena. Using her proprietary “Shorr-to-Shine System,” she has coached hundreds of businesses worldwide to build a stronger brand. A sought-after engaging speaker, Lisa has delivered professional development and corporate branding workshops and seminars across the country. Her articles on style, career development, and technology have been published in notable publications including PC World, So Rhode Island, ChannelPro Magazine, MSP Success, Providence Business News, and more. Lisa has styled many professionals for photoshoots, television, and in private settings. She is a member of The Association of Image Consultants International.
                        Allen Edwards
                        PresidentEureka Process
                        Allen began his I.T. career in 1994 and founded his first I.T. company in 2002. He led the firm through a transition from break/fix to MSP. After founding Eureka Process in 2017, he released his first book, Process and the Other “P Word (Which is Also Process) in 2022, and his firm was acquired by Gozynta in 2023 where he still serves as head of consulting and co-owner. As a self-proclaimed entrepreneur he has also founded MSP Hire, an IT recruiting firm, and Trickster’s Hideout, a coffee shop and event venue, during 2023. Allen enjoys working with business leaders to create meaningful, growth-centered relationships that support next level performance. He aims to offer his clients a sense of relief from the demand and complexity of running a successful MSP and reinvigorates teams with enthusiasm and a sense of possibility.
                        02:55 PM

                        Sponsor Award Voting

                        02:55 PM - 03:10 PM
                        03:10 PM

                        Closing Keynote: People, Productivity, and Protection: The Three P's of Highly Prosperous MSPs

                        03:10 PM - 03:40 PM
                          Seana Fippin
                          Co-Founder and CEORed Box Business Solutions
                          Seana Fippin is co-founder and CEO of Red Box Business Solutions. Red Box is a concierge-level managed service provider and cyber security firm, providing technology solutions for small and medium sized businesses. Seana began her career in management at the leading ISP and global web hosting company Verio, in the Silicon Valley. Through this experience, Seana realized that she not only had a passion for growing businesses and technology, but more importantly, for uniting and leading a team around a mission, developing process and strategy to achieve organizational excellence and wow. After founding WebZonkey, TechConsult and S&S Communications, Seana took the knowledge she gained to co-found Red Box. She credits her business partner and phenomenal team for the swift growth and exceptional quality of the organization. The firm’s approach of exceptional, strategic, forward-thinking technology is what sets its award-winning team apart. Seana has served the City of Brentwood as a Planning Commissioner, President of Rotary, and is on the Council of Business Advisors. Red Box was awarded Business of the Year in 2020 and The 20’s MSP of the year in 2021. Fippin holds a degree in Business Administration and Finance and completed her post-graduate work in emerging technologies.
                          03:40 PM

                          Closing Remarks, Sponsor Awards & Attendee Giveaways!

                          03:40 PM - 03:55 PM